Returns & Exchanges

At Ditch The Guilt, we stand by the quality of our sugar-free treats; however, due to the perishable nature of our products, we offer replacements or refunds only for items that arrive damaged or incorrect.

1

Inspect Your Order

Upon delivery, please immediately inspect your package for any signs of damage, melting, or discrepancies with your order list.

2

Document the Issue

Take clear photographs of the damaged product and the shipping label as evidence to help us process your claim quickly.

3

Contact Support

Email our customer care team within 24 hours of delivery with your order number and the attached photos to initiate a resolution.

4

Receive Resolution

Once your claim is verified, we will arrange for a fresh replacement to be shipped at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing